cyara Archives

Cyara Expands Leadership Team by Appointing New Chief Sales Officer & Chief Customer Officer

Executive additions will further expand company’s position as leader in customer experience assurance and drive customer satisfaction. REDWOOD CITY, Calif. – Feb. 7, 2023 – Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the appointment of Bruce Rosen as Chief Sales Officer (CSO) and the promotion of Dennis Reno to Chief Customer […]

Ready To Use Chatbots? Be Sure You Understand Customer Pain Points First

This post was initially published by Cyara. A Little Empathy Goes a Long Way Chatbots have come a long way. Usage of this technology, which once handled only a small portion of customer interactions, is growing at a rate of 22.5% per year. And, while bots could only manage 20% of customer chats from start to […]

Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption

REDWOOD CITY, Calif.–Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than $350 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise software companies. K1’s investment and experience in business-to-business (B2B) SaaS will support Cyara’s accelerated growth, driving the expansion of the contact testing […]

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